Preparing For Your Visit

We encourage you to make an appointment as soon as possible to connect with your physician, coordinate any ongoing care, and discuss your own personal health care needs.

You may schedule an appointment with your primary care physician by calling the office during normal business hours. Click here to find a physician near you. When visiting your doctor’s office, bring your health insurance card and co-payment, if applicable. Please note that we collect toward deductibles at the time of service.

If you are new to our group, please complete new patient paperwork prior to your first visit, and arrive approximately 30 minutes before your scheduled appointment time to be registered into our electronic medical record system.

Frequently Asked Questions

How do I become a member of St. Joseph Health Medical Group

If you have an HMO:

  1. Choose a physician you think would best meet your needs.
  2. Call the member services number located on the back of your health plan card.
  3. Provide the physician's name and provider ID number and ask that your care be switched to the new physician.
  4. Your health plan will send you a new card, and you can begin accessing care with the doctor you selected.

If you have a PPO:
Make an appointment with the physician of your choice and call for the services you need.

What health plans do you accept

We accept many health plans, including HMO, PPO, POS, Medicare, Medicare Advantage plans and Medicare supplement plans. We also accept cash and credit cards. Click here for a complete listing of health plans we accept.

Where can I access the patient portal?

Our patient portal is a secure, convenient way to manage your personal health care and communicate with your doctor’s office online. You may access it here.

Where can I receive care after hours?

We know you don’t always get sick between the hours of 8-5. Before heading to the ER, think about whether your situation poses an immediate, serious threat. If not, our Nurse Advice Line, eVisit or one of our urgent care centers could be a better fit.

Do you offer eVisits?

Yes! We know you can’t always make it into your doctor’s office when you need immediate care, which is why we offer eVisits to provide access to on-demand primary care providers in the comfort of your home via your mobile device or computer. Click here for more information.

Where can I find new patient forms?

Click here to download new patient forms

Where can I pay my bill?

Please click here to access our online bill payment center. If you would like to pay your bill through our 24 hour automated system, please call (855) 221-8046 - option 1 and press 9. For questions regarding your St. Joseph Heritage Healthcare bill, please contact the Customer Service Department at: (855) 221-8046, Monday - Friday, 8 a.m. to 5 p.m.

Do you offer financial assistance?

Yes. For questions regarding financial assistance, accounts in collections or Covered California, contact the Financial Counseling Department at (844) 741-0109 Monday - Friday, 8 a.m. to 4:30 p.m. or email financialcounseling@stjoe.org.