Providence Web site. Providence provides links to third-party websites
that are not operated by Providence. Providence users who link to a third-party
extend beyond the borders of the Providence Web site. Other standards
and policies may apply outside our Web site. We encourage you to read
third-party websites before using them.
Providence offers personalized, interactive tools to help you manage your
health care through the myProvidence site. These features, including Providence
Health Plans (“PHP”) Member Services and Providence Doctor’s
Office Services, require separate enrollment and are subject to additional
policies and terms. You may review these by visiting the
myProvidence registration page.
Providence Web site.
1. Services Available Through the Providence Web site
A variety of information and communication services are made available
through the Providence Web site, including:
- Educational information, including links to informative third-party websites.
- Information and news about Providence services, health care providers and
facilities, and employment opportunities.
- Information about Providence events, activities and classes, including
- Online search and application for career and employment opportunities with
- Online registration for care at Providence hospitals.
- Information about Providence point of care options.
2. Personal Information Collection and Use
Providence understands that the privacy of your personal information is
important. For information about cases in which personal information may
be collected by Providence, and details about how that personal information
is collected and used by Providence, please review our
Please note that personal information collected by PHP and Providence Doctor’s
Office Services as part of myProvidence is subject to separate notices
of privacy practices.
3. User Responsibilities
The Providence Web site is intended to help you be a better-informed health
care services user and get access to Providence information and services
easily, but we need your help to make it work well. You acknowledge that
you must be 13 years or older to provide personal information to Providence
through the Providence Web site and to use certain tools on the Providence
Web site (such as the Grace virtual assistant), and you represent that
you are 13 years or older if you do so. We also need you to be responsible
for doing your part to protect your personal information, and to understand
that the educational information, tools and materials made available through
the Providence Web site are not and do not include medical advice, and
are not designed or intended to address your personal health condition
Users therefore must be responsible for the following:
3.1. Be an Informed User
the Providence Web site a safe and effective tool, and protecting it against
or termination of your account.
3.2. Maintain and Protect Your Own Equipment
The Providence Web site is intended to be accessible and all content available
through all standard commercial web browsers operating on standard personal
computers, through standard commercially-available Internet access. The
quality of content presentation and download speeds may vary depending
on the software, equipment and Internet connections used.
You may be able to use devices other than a personal computer to access
the Providence Web site, such as some personal digital assistants, cell
phones or other devices. If you do choose to use another kind of device
to access the Providence Web site, you must be responsible for protecting
device you may use to access the Providence Web site.
- Providence does not provide any software, equipment or Internet connections.
You are solely responsible for providing all software, computer equipment
and other hardware, and Internet connections necessary to access the Providence Web site.
- Some features on the Providence Web site, such as the Career Advancement
Center and Health & Fitness class registration, allow you to create
an online account. Your personal computer may store and automatically
upload your user name and password for account access. You may also download
information from the Providence Web site to your personal computer or
other devices. If someone else uses your personal computer or other devices,
they may be able to use these functions to gain access to your account
or personal information. Providence cannot prevent or be responsible for
protecting your personal computer or other devices against unauthorized
use. You are solely responsible for protecting the personal computers
or other devices you use against unauthorized use to access your account.
- If you use a personal computer or other device provided by or shared with
your employer, parent, spouse, roommate or other person, that other party
may have the legal right to view all information stored on it. Providence
cannot prevent or be responsible for such activities. If you use a personal
computer or other device that another person has the legal right to control,
you access your Providence account at your own risk.
- Whenever you are done using the Providence Web site you should log off
the Web site, and you should not leave your computer or other device unattended
when it is logged on to the Providence Web site and someone else may be
able to view the screen or use the computer or other device. If you leave
a Providence Web site session logged-in when someone else can see your
computer screen or use your personal computer or other device they may
be able to gain access to your account or personal information. Providence
cannot log you off your personal computer or protect your personal computer
against unauthorized access. You are solely responsible for protecting
the personal computers or other devices you use against unauthorized use
to access your account.
- Computer viruses, worms, spyware and other malicious software on your computer
can be used to gather passwords and personal information from that computer,
often without the user’s knowledge. Providence cannot prevent or
be responsible for detecting or removing malicious software on computers
you use to access the Providence Web site. Affordable antivirus and antispyware
software is readily available for personal computers. You should maintain
and regularly use current antivirus and antispyware software on any personal
computer you use to access the Providence Web site.
- Unauthorized individuals (“hackers”) and malicious software
can sometimes gain access to computers through Internet connections, unless
the computer has a working firewall. Unauthorized access of this kind
may not be easily detected and may allow passwords and personal information
to be gathered without the computer user’s knowledge. Providence
does not provide and cannot be responsible for implementing a firewall
for your computer. Firewall software is standard on many personal computers
and affordable firewall software for personal computers is readily available.
You should maintain a working firewall on any computer you use to access
the Providence Web site.
- Computer criminals may sometimes send e-mails that appear to come from
legitimate organizations. These e-mails typically ask you to log on to
a Web site using a link in the e-mail, and enter some personal information
to “verify,” “correct” or “update”
your account, or something similar. This practice is known as “phishing,”
and is intended to get personal information from unwary users to use for
identity theft and other fraud.
IN ORDER TO HELP AVOID THE THREAT OF PHISHING, PROVIDENCE WILL NEVER SEND
YOU UNSOLICITED E-MAILS THAT INCLUDE A LINK TO A PROVIDENCE WEB SITE WHERE
YOU WILL BE ASKED TO PROVIDE PERSONAL INFORMATION. IF YOU RECEIVE AN E-MAIL
THAT CLAIMS TO BE FROM PROVIDENCE WHICH INCLUDES A LINK TO A WEB SITE
WHICH APPEARS TO BE OPERATED BY PROVIDENCE, OR BY ANY PARTY ON BEHALF
OF PROVIDENCE, AND WHICH ASKS YOU TO PROVIDE PERSONAL INFORMATION, PLEASE
DO NOT PROVIDE THAT PERSONAL INFORMATION.
If you receive any suspicious e-mail which claims or appears to be from
Providence, please notify us by calling the Providence Integrity Line
3.3. Protect Your Password
Access to your account and to personal information about you is password-protected.
If your password is easy to guess, or if you share your password or someone
else sees or steals it, someone else may be able to get access to your
account. Please use a strong password, and protect it from other people.
Providence relies upon your password in allowing access to your account
and cannot prevent unauthorized access if your password is compromised.
You are responsible for all activity taking place under your password
unless we have been notified that it is compromised. Please notify us
at once if you believe your password has been compromised, and we will
help you change it. You can contact us about possible password compromise
at the Providence Integrity Line, 1-888-294-8455.
3.4. Do Not Provide Third Party Services
You are not permitted to use the Providence Web site to provide or support
informational, educational, messaging or other services to other parties.
The information and services made available by and through the Providence
Web site are for personal use only.
3.5. Do Not Distribute Copyrighted Materials for Commercial Use
Most of the information and materials made available by and through the
Providence Web site is copyrighted and owned by Providence or other parties.
You may use this information and materials for your own personal use,
and may make limited use of it for nonprofit educational purposes to the
extent permitted by applicable law. You may not sell or modify any information
or materials obtained from Providence or reproduce, display, distribute,
or otherwise use it in any way for any public or commercial purpose. Use
of information or materials obtained from Providence on any other Web
site or in a networked environment is prohibited. You must retain all
copyright and other proprietary notices contained in the original information
or materials on any copy you make of such material.
3.6. Do Not Abuse Providence Services
The Providence Web site is provided for your convenience and educational
use. In order to keep these services working efficiently and appropriately,
you are not permitted to:
- Use any other person’s user name or password.
- Use the Providence Web site in any way that could damage, disable, overburden,
or impair the Providence Web site or interfere with any other party's
use of the Providence Web site.
- Attempt to gain unauthorized access to any information, documents, records,
accounts, devices, systems or networks connected to Providence through
hacking, password cracking, IP spoofing or any other means.
- Restrict or inhibit anyone else from using the Providence Web site.
- Harvest or otherwise collect information about other individuals, including
e-mail addresses and personal information.
- Link to, frame or use any trademark, logo or other proprietary information
on the Providence Web site without Providence’s express written
4. Health and Medical Educational Information
The Providence Web site is used to publish information and tools about
health issues and general medical care options to help educate users and
increase public awareness. Some of these tools and information are provided
by parties other than Providence, and Providence may provide links to
third-party websites or incorporate such tools and information into the
Providence Web site for this purpose.
4.1. Information and Tools Are Not Medical Advice or Personal Health Information
All tools, information and links to information Web sites provided by
or through Providence are for educational purposes only or for the purpose
of providing information about point of care options. You are responsible
for your understanding and use of all information.
INFORMATION PROVIDED BY OR THROUGH PROVIDENCE IS NOT DIAGNOSTIC, MEDICAL
ADVICE OR A SUBSTITUTE FOR MEDICAL ADVICE. IF YOU ARE SEEKING INFORMATION
BECAUSE YOU BELIEVE YOU OR ANOTHER PERSON HAS HAVE A SPECIFIC MEDICAL
CONDITION PLEASE CONTACT YOUR HEALTH CARE PROVIDER. IF YOU HAVE REASON
TO BELIEVE THERE IS A MEDICAL EMERGENCY PLEASE CALL “911”
OR YOUR OTHER APPLICABLE EMERGENCY NUMBER AT ONCE. YOU SHOULD ALWAYS SEEK
THE ADVICE OF YOUR HEALTHCARE PROVIDER WITH ANY QUESTIONS YOU MAY HAVE
REGARDING A MEDICAL CONDITION. YOU SHOULD NEVER DISREGARD THE ADVICE OF
A HEALTHCARE PROVIDER OR CANCEL AN APPOINTMENT WITH A HEALTHCARE PROVIDER
BECAUSE YOU ARE RELYING ON INFORMATION YOU HAVE READ ON THE PROVIDENCE WEB SITE.
While Providence seeks to provide information which may be helpful in understanding
your own health care needs and issues, none of the educational information,
classes, events, or activities available through the Providence Web site
was or will be developed for you personally. If you want or need information
related to your personal health condition, please contact your health
4.2. Information and Links are Not Necessarily Endorsed
The fact that information is published or a is link provided by Providence
does not mean that the views and opinions expressed therein are necessarily
shared by Providence. Providence is a ministry of the Roman Catholic Church
and does not recommend, endorse or promote any medical procedures or interventions
which are prohibited by the Ethical and Religious Directives for Catholic
Health Care Services.
4.3. Information and Tools Are Not Guaranteed
While Providence seeks to provide useful, high-quality information and
tools through the Providence Web site, Providence cannot guarantee that
any information is accurate, complete, current, error-free, or free of
viruses, worms or other malicious software. Information and tools are
provided “as is,” without warranties of any kind, express
or implied, including but not limited to warranties of fitness and suitability
for any particular purpose.
4.4. Linked Websites Are Not Endorsed
Providence seeks to link only to trustworthy, valuable Web sites, but
provides Web site links for your convenience only. A link to a Web site
does not constitute an endorsement of the linked site, its content, or
any party affiliated with the linked Web site. Providence makes no warranties
or representations, express or implied, about the accuracy, completeness,
currency, relevance, appropriateness, or availability of any linked site,
the information contained in them, or any products or services they offer.
Providence shall not be liable, directly or indirectly, for any damages,
losses or harm incurred in connection with the use of a linked Web site.
4.5. Jurisdictional Limitation of Use
The Providence Web site originates and is intended for use in the United
States. Providence does not claim that any tools, information or materials
on this Web site are appropriate or may be used outside of the United
States. Access to tools, information or materials may not be legal by
certain persons or in certain countries. If you access the site from outside
the United States, you do so at your own risk and are responsible for
compliance with the laws of your jurisdiction.
time. We will make reasonable attempts to notify you of changes we think
may be important to you by e-mail.
All changes will be effective when published unless a different effective
date is specified. Your continued use of the Providence Web site after
consent to the change.
6. Services Availability and Limitations
Providence will attempt to keep the Providence Web site available at all
times, but availability may be interrupted from time to time for maintenance,
repair, upgrade or other activities, due to technical problems, or due
to natural disaster or other emergency. Providence is not responsible
for and cannot control the availability of third party communications
services necessary to connect to the Providence Web site.
7. Digital Millennium Copyright Act Provisions
Owners of copyrighted works who believe that their rights under U.S. copyright
law have been infringed by a use of Providence may report an alleged infringement
to Providence by following the relevant provisions of the Digital Millennium
Copyright Act of 1998 (the "DMCA") rights, by sending Providence’
authorized agent a notification of alleged infringement that satisfies
the requirements of the DMCA. Upon receipt of a satisfactory notice of
alleged infringement Providence will promptly investigate the allegations,
and respond appropriately, including removal of or blocking access to
allegedly infringing content.
7.1. If you are affected by the removal or blocking of allegedly infringing
content which you in good faith believe has been removed or blocked in
error, you may send a counter notification to Providence. Upon Providence’s
receipt of a counter-notification that satisfies the requirements of DMCA,
Providence will provide a copy of the counter notification to the person
who sent the original notification of alleged infringement and will follow
the DMCA's procedures with respect to a received counter notification.
7.2. DMCA notifications of alleged infringement and counter-notifications
may be sent to Providence Health & Services, Department of Legal Affairs,
1801 Lind Avenue SW, Suite 9016, Renton, WA 98057-9016
7.3. Providence will not be a party to any disputes or lawsuits regarding
alleged copyright infringement.
8. Limitation of Liability
TO THE GREATEST EXTENT PERMITTED BY LAW, PROVIDENCE’S LIABILITY
TO ANY PERSON FOR ANY CLAIMS, LOSSES, DAMAGES, HARM OR COSTS ARISING FROM
OR PERTAINING TO THE USE, OPERATION OR FUNCTIONING OF THE PROVIDENCE WEB
SITE, WHETHER ARISING FROM OR PERTAINING TO BREACH OF CONTRACT, TORT (INCLUDING
NEGLIGENCE), WARRANTY OR ANY OTHER LEGAL THEORY, SHALL BE LIMITED TO THE
PERSON’S DIRECT MONETARY DAMAGES AND SHALL NOT INCLUDE ANY INDIRECT,
SPECIAL, INCIDENTAL, NON-ECONOMIC, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY
DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES RELATED TO DELAYS, LOSS
OF DATA, INTERRUPTION OF SERVICE, LOSS OF PRIVACY, REPUTATIONAL OR PHYSICAL
HARM), EVEN IF PROVIDENCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9. Dispute Resolution
applicable to the parties, including but not limited to HIPAA, provided
that state law issues shall be exclusively interpreted according to the
laws of the State of Oregon, without regard to choice of law principles.
Jurisdiction and venue for any dispute arising from or pertaining to these
Multnomah or the U.S. District Court for the District of Oregon.
having competent jurisdiction, the invalidity of such provision shall
not affect the validity of the remaining provisions of these Terms of
Use, which shall remain in full force and effect. No waiver of any of
term or any other term.
10. Contact Information
Providence Health & Services
Office of Legal Affairs
1801 Lind Avenue SW
Renton, WA 98057-9016