Toni McFadden, NPC

I like Tony she was professional and competent. The problem was that my information has never been kept up to date and so she did not have a lot of the information that she needed. She did not have information from the doctor nor was there information in my files. I had not seen any individual after some of my events. This is the first time I have spent time with Tony. Your phone system is atrocious and creates an undo amount of stress for your clients. Your record keeping needs to be brought up to current and relevant events. During my visit Tony had to leave the office three times to get information that was not available to her during our discussion.

It was a good experience.

Toni had a very nice matter of fact prescience and was willing to to listen to questions and concerns I had.

Great

My responses relate only to Toni McFadden not to Dr Patel or other members of his staff. First time seeing Toni. She was late and stressed. Her manner was gruff. She offered two options to my care and asked me to choose one without explaining the pro's and con's of each option until I asked. She did apologize for being late. Poor "bedside manners". I felt like she wanted me to leave her office ASAP. I have never experienced that with other Providence Memorial staff. Very disappointed with her.