Accepting New Patients
Offers Video Visits
Medical Group Provider

Keli Layton-Cunnigan, PA

4.2 out of 5 (164 Ratings)
Specialty
  • Family Medicine
Languages
Spanish, English
Primary Address | Office Details
St. Jude Heritage Diamond Bar - Primary Care
1514 Valley Vista Drive
Diamond Bar, CA 91765

Phone: (909) 860-1144

Fax: (909) 860-8307

Medical Groups & Affiliations
  • St. Jude Heritage Medical Group
Get Connected
to Your Provider
(909) 860-1144
  • She was great.
    It was a wonderful visit
    Thank you
    Good Job
    Provider was such in a hurry & expressed verbally & through her body languages that she didn't want to spend another minute with me. I say this with conviction & in all honesty because she actually told me she "ONLY has 20 mins to SEE me & ONLY 3 issues should be discussed & I'm trying to bring up more issues, so I need to set up another appointment for it". She also said that she still needed to type up her order in her office & I've already taken 17 mins of her so-called visit time. In which she then continued & said it will now extend beyond the 20 mins that she was supposed to see me. However, she had said earlier that we finished discussing my concerns & reasons for visit in 17 mins. Which I strongly believe shouldn't be expressed to any patient, at least not in that manner! That was absolutely very rude, unprofessional & incompassionate! She's in the wrong profession! I think any provider's time used for paperwork needed in conjunction with the visit should be time alloted towards administrative & should be billed as such & separately. It shouldn't be a part of the actual visit because patient is being shorted on time he/she should be discussing her condition(s) and/or treatment(s)--that's why it's called visit/patient care & NOT patient care/visit time LESS 5mins for paperwork. I the patient is being billed for the entire service time, which she said is for 20minutes. Therefore, I'm entitled to the entire 20 mins WITH the provider towards MY visit/patient care ONLY!! If the provider and/or the insurance is including the provider's paperwork time with my visit time, then I shouldn't be billed for the entire 20 mins because I wasn't in her office discussing anymore of my issues, it should be then pro-rated accordingly!
    3-May-2022
    1. Thank you for your review. We are so sorry to hear about your experience and appreciate you taking the time to let us know. St. Jude Heritage Medical Group takes patient feedback very seriously as it is the best way for us to improve and grow. If you'd like to would like to further discuss your experience with us, please email us at Transparency@stjoe.org with comment ID 32777362505 in the subject line.
    65 Total Comments Page 1 2 3 4 5 6 7 8 9 10 11 12 13   Next
  • Meet The Provider
    Biography
    Keli Layton received her physician assistant training from UC Davis in 2000. Over the years, she has worked in urgent care and emergency rooms. Prior to coming to Providence St. Joseph Health, she worked in a county ER for over 10 years. Keli believes an informed patient is a better patient and will spend ample time with each patient to ensure they are always properly informed. Read More
    Primary Specialties
    Primary Specialties
    • Family Medicine
    Other Specialties Associations
    Certifications
    Board Certifications

    National Commission on Certification of Physician Assistants, Physician Assistant

    Education
  • Insurance Accepted

    Insurance Accepted

    Insurance Plan

    • Aetna HMO
    • Aetna Medicare Advantage PPO
    • Aetna PPO
    • Anthem Blue Cross HMO
    • Anthem Blue Cross Medicare Advantage
    • Anthem Blue Cross Medicare PPO
    • Anthem Blue Cross PPO
    • Blue Shield of CA HMO
    • Blue Shield of CA Medicare Advantage
    • Blue Shield of CA PPO
    • Choice /Humana PPO
    • Cigna HMO
    • Cigna HMO - Select
    • Cigna PPO
    • Clever Care Health Plan
    • Coventry/First Health PPO
    • Health Net - TriCare
    • Health Net HMO
    • Health Net Medicare Advantage
    • Health Net PPO
    • HealthSmart (Interplan) PPO
    • Multiplan PPO
    • Oscar EPO
    • SCAN Medicare Advantage
    • United Healthcare HMO
    • United Healthcare Medicare Advantage
    • United HealthCare PPO
    • Vivity by Anthem Blue Cross
 
  • Primary Location

St. Jude Heritage Diamond Bar - Primary Care