Angela Kim, NP

Very well as usual

Very satisfied

The provider was knowledgeable and professional

She didn't help us at all. She ordered a bunch of expensive tests that would have seen us suffering for at least two more weeks. We came to her knowing exactly what was wrong, we already had lab results showing what bacterium we were exposed to (3 different bacteria, 2 of which cause our exact symptoms). She refused to listen to the story in order (that was a policy problem, since she had to wait for the pre-appointment phone call to pull up the file), so I don't think she really understood what was going on. We actually had to go elsewhere to get our antibiotics. We tried to impress upon her the importance of having everyone in the household on antibiotics at the same time, to prevent another round of re-infection, but she didn't seem to understand the concept of contagion at all. She also didn't seem to understand how two people could have the same symptoms with the originally infected person being worse, she kept saying our symptoms were different, even though they plainly weren't, which is why I feel we weren't being listened to. I understand the story was probably confusing starting in the middle, but she shut us down when we tried to start at the beginning. She insisted on ordering and waiting on lab tests that would take 4-5 business days, and the lab was so busy we couldn't get an appointment for at least a week. At which point, we would have had the rest of the house finished with their round of antibiotics and we would have re-infected them. As it is, we went elsewhere, got our antibiotics, and everything is fine now. We wasted nearly $300 to not be helped and spent a week more in misery than we needed to. If we knew ahead of time we weren't going to be helped, we could have saved a lot of time and money.

Angela is always very thorough and caring. My daughter adores her.