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Telehealth Visit

APPOINTMENT REQUEST CONFIRMATION

  • How to Connect to Zoom

  • Conditions we treat

  • Accepted Insurance Plans

  • Urgent Care

Thank you for scheduling a telehealth visit with your provider.

Before your visit:

  • Please download Zoom app on your mobile device or connect on your deskptop computer or laptop (Windows or Mac).
  • A stable internet connection is required.
  • You will be provided a unique Zoom meeting ID from your doctor's office 15-20 mins before your appointment.

Joining via mobile phone or tablet:

Note: Internet connection required to download Zoom.
  1. Click on one of the links below to download the Zoom app.

  2. Select and open the Zoom Cloud Meetings app

  3. A caregiver from your doctor’s office will call you 15-20 mins before your appointment to provide a unique Zoom meeting ID that will be required to join the meeting.
  4. Select “Join a Meeting”, enter the Zoom meeting ID and select “join”

Join Now

Joining via Windows PC or Mac computer:

Note: computer device must have a microphone, speakers and camera (webcam). Internet connection required to connect to Zoom.
  1. Visit www.Zoom.com
  2. Click “Join a Meeting” at the top of the navigation


  3. A caregiver from your doctor’s office will call you 15-20 mins before your appointment to provide a unique Zoom meeting ID that will be required to join the meeting.


  4. Select “Join a Meeting”, enter the Zoom meeting ID and select “join”

Join Now


Download Instructions (pdf): How to Connect to Zoom

Note: Standard office visit co-pay will apply. Telehealth visits does not include physicals or well child checks. Please download the Zoom application at least an hour before the appointment in case you run into any issues. If you run into any issues please call your provider’s office for assistance.

A note about security: Providence has a dedicated, secure portal for patient visits through Zoom. Enhanced security measures include encryption, meeting IDs and visit “verification” to ensure your Telehealth visit is private and secure. Providers are assigned unique passwords and waiting rooms. This ensures that only your provider and you will be admitted to your visit. Providence’s Information Security team regularly monitors Zoom for any security concerns that might arise.

If you're experiencing any urgent or life threatening medical emergency, please call 911.

Telehealth Verbal Consent: With the passing of Assembly Bill 415, Telehealth Advancement Act of 2011, in January 2012, health care providers must verbally inform the patient of the use of telehealth and the potential limitations of telehealth. The verbal consent must be documented in the patient’s medical record at the time of visit. Providence will document the following verbal consent: “Patient verbally consented to a telehealth encounter after patient was informed of visit limitations with the use of technology and technical failures that may interrupt or stop the video connection during the course of the encounter. Patient was informed of their right to withhold or withdraw their consent to the use of telehealth in the course of their care at any time.”

Conditions we treat

It's amazing what we can diagnose with our secure video technology. Here's a snapshot of some conditions we treat and services we offer. If you do not find your condition, please call your provider's office for assistance.

Common Ailments

  • Fever
  • Cough
  • Cold
  • Flu
  • Headaches/migraines

Nose & Throat

  • Sore throat
  • Sinus infection
  • Stuffy nose
  • Laryngitis
  • Pharyngitis

Respiratory

  • Infections
  • Bronchitis
  • Pet allergies
  • Seasonal allergies
  • Chest congestion

Eye

  • Eye infection
  • Eye irritation
  • Conjunctivitis/pink eye
  • Stye

Skin & Nails

  • Rashes/hives, infections
  • Dry skin/eczema
  • Poison ivy/oak
  • Athlete's foot, ingrown nail
  • Acne, lesions

Gastrointestinal

  • Heartburn/GERD
  • Nausea
  • Vomiting
  • Diarrhea
  • Upset stomach

Other Problems

  • Joint or back pain
  • Minor cuts/scrapes
  • Strains/sprains
  • Insect bites/stings
  • Minor burns
  • Mental health conditions: depression, anxiety, ADHD

Wellness & Women's

  • Smoking cessation
  • Reproductive health
  • Urinary tract infection
  • Yeast infection
  • Breastfeeding support

Insurance Accepted

Choose Your Region - High Desert | Northern California | Orange County.

Note: Not every insurance product or provider network is listed and our Affiliated Physicians may participate in other insurance plans. Please verify with your health plan and/or physician's office.
View Medicare insurance plans accepted.

About Providence

Part of Providence St. Joseph Health, Providence (Heritage) was founded in 1994 and includes eight medical groups throughout California. In addition to its medical groups, Heritage supports six distinct affiliated physician networks throughout the state. Combined, they provide residents access to more than 2,000 providers in virtually every specialty. Heritage medical groups and affiliated physicians have received top honors from various organizations, including the Orange County Medical Association for Physicians of Excellence and the Integrated Healthcare Association with distinction in clinical quality.

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