Privacy Policy

Providence Health & Services (called “Providence” in this Privacy Policy) is committed to honoring the privacy of individuals who choose to use the Providence Web site. This Privacy Policy is intended to make you aware of the ways your personal information collected through the Providence site is used and to explain to you how we collect and use your personal information. We hope this policy will help you make informed decisions about sharing personal information with us.

1. Services Subject to Notice.
Providence provides a variety of information and communication services (“Services”). Some information and services are available to the general public.

Providence also offers personalized, interactive tools to help you manage your health care through the myProvidence site. For more information about myProvidence Services and registration please see the myProvidence User Agreement.

1.1. This Privacy Policy does apply to personal information received or created by Providence from the following Providence Services:

  • Access to educational information, including links to informative Web sites.
  • Access to information and news services about Providence services, health care providers and facilities, and employment opportunities.
  • Access to information about Providence events, activities and classes, including online registration.
  • Access to information about physician career opportunities.
  • Information about Providence point of care options.

1.2. This Privacy Policy does not apply to personal information received or created by Providence from any of the following Providence and myProvidence Services:

  • Online search and application for employment opportunities at Providence, other than physician career opportunities. These employment search activities are provided by a third-party Web site operator and subject to a separate privacy policy. If you wish to review the privacy policy which applies to online employment search and application, then please see this Web page.
  • Online registration for care at Providence hospitals. Personal information received or created through this service is subject to the Notice of Privacy Practices applicable to the hospital where you are registering. If you wish to review the Notice of Privacy Practices that applies to a Providence hospital, then please see this Web page.
  • PHP Member Services. If you wish to review the Notice of Privacy Practices which applies to PHP Member Services, then please see this Web page.
  • Providence Doctor’s Office Services. Personal information received or created through this service is subject to the Notice of Privacy Practices applicable to the health care provider with whom you have enrolled for this service. If you wish to review the Notice of Privacy Practices applicable to Providence Health & Services health care providers, including those participating in Providence Doctor’s Office Services, then please see this Web page.

2. Use and Disclosure of Personal Information
Providence collects and uses personal information subject to this Privacy Policy as follows:

  • Providence will not intentionally collect any personal information subject to this Privacy Policy about any person under the age of 13. You acknowledge that you must be 13 years or older to provide personal information to Providence through the Providence Web site, and you represent that you are 13 years or older if you do so.
  • Providence will not disclose any personal information obtained through the Providence site for any third party marketing purposes.
  • Providence will not collect or use personal information about your use of the Services to obtain educational information, news, information about Providence services, activities and classes, or career or employment opportunities, to make decisions about insurance underwriting or coverage, medical care or treatment, or administration of health care for individuals. Providence will not use such information to infer or make any determinations about an individual’s health condition or medical needs. Providence may use personal information collected during your registration for myProvidence, or provided by you in communicating with Providence about your myProvidence account, to administer your My Providence account.
  • Providence may use personal information collected during registration for Providence services, activities or classes, to administer such services, activities or classes.
  • Providence may make personal information available to third-party service providers for the purpose of providing interactive tools and services to you, such as artificial intelligence driven chat.
  • Information provided by individuals participating in User Forums and Message Boards will not be collected or stored as part of insurance or medical records or used to make decisions about insurance underwriting or coverage, medical care or treatment, or administration of health care for any individual. Providence will not use this information to infer or make any determinations about an individual’s health condition or medical needs.
  • Providence will disclose personal information when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with our rights or property.

3. Use of Cookies
A “cookie” is a small set of computer data that allows Web servers, like the Web servers used to host the Providence site, to maintain records of the activities of users visiting Web site and to help us serve you better by improving our Web site design. Cookies may be used to customize the delivery of content based on your usage patterns and interests.

The cookies used by Providence do not identify users by name or any other personal identifier. Providence uses cookies as follows:

  • Unregistered users may have cookies placed on their computers for use in customizing the delivery of content based on usage patterns and interests.
  • Registered users may have cookies placed on their computers to allow their experience of the Providence site to be customized and facilitated. For example, a class registration form may have the User’s name and address entered as a convenience to the User.

4. Third-Party Advertising Partners
In addition to using cookies and related technologies as described above, we use third-party service providers to serve interest-based advertisements for Providence products and services across the Internet. These service providers may collect non-identifiable information about your interactions with our Web site through the use of these technologies. In the course of serving these advertisements, these third party companies may place or recognize a unique cookie on your computer, and may record information to these cookies based upon your activities on any of our sites and/or services and on third-party websites. Each of these companies uses this cookie information according to their own privacy and security policies. If you do not wish to have this information used for the purpose of serving you interest-based advertisements, then you may opt-out as indicated below. Please note that you will continue to receive generic advertisements. If you would like more information about this practice and to know your choices for not having this information used by third-party service providers for this purpose, please visit http://www.networkadvertising.org/managing/opt_out.asp.

Some Internet browsers include the ability to transmit “Do Not Track” signals. As uniform standards have not been adopted, we do not currently respond to browser “do not track” signals. For more information regarding “Do Not Track”, please visit “All About Do Not Track."

5. Changes to this Privacy Policy
Providence reserves the right to change this Privacy Policy from time to time. We will make reasonable attempts to notify you of changes we think may be important to you by e-mail.

All changes will be effective when published unless a different effective date is specified. Your continued use of the Providence Web site after we have posted a change to this Privacy Policy to the Providence Web site will be considered your consent to the change.

6. Relationship to Terms of Use
The provisions of the Providence Web Site Terms of Use apply to and are incorporated in this Privacy Policy by reference. You may review the Terms of Use here.